At Cyperion Solutions Ltd, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and engage with our consultancy services. This Policy applies to all users of our website and those who use our services ("you" or "your").

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1. Who We Are

Cyperion Solutions Ltd is a UK-based consultancy firm specialising in bespoke change and transformation services for organisations. Company number: 16488847

We respect your privacy and are dedicated to safeguarding your personal data in accordance with the United Kingdom's Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

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2. The Information We Collect

We may collect and process the following categories of information:

• Personal Identification Data:
  Such as your name, job title, company name, and contact details including email address, telephone number, and postal address.

• Professional and Service-Related Data:
  Information relevant to your business requirements, service interests, and correspondence with us.

• Technical Data:
  Details including IP address, browser type, operating system, device information, and website usage data collected through cookies and other tracking technologies.

• Transactional Data:
  Data related to any contracts or communications regarding our services.

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3. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery:
  To provide, manage, and personalise our consultancy services and respond to your inquiries.

• Communication:
  To send updates, newsletters, or other information about our services, subject to your consent where required.

• Improvement of Services:
  To analyse user behaviour on our website to continuously improve our services and digital experience.

• Compliance:
  To fulfil legal, regulatory, and contractual obligations.

• Security:
  To detect, prevent, and address technical issues and potential security risks.

 

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4. Lawful Basis for Processing Your Data

We rely on the following legal grounds to process your data:

• Contractual Necessity:
  Processing your personal data is necessary to provide you with our consultancy services as agreed upon in our contracts.

• Consent:
  Where you have given explicit consent for us to process your data (e.g., for receiving marketing communications). You have the right to withdraw your consent at any time.

• Legitimate Interests:
  Processing is necessary for the purposes of the legitimate interests pursued by Cyperion Solutions Ltd, such as for marketing, service improvement, and operational business purposes.

• Legal Obligations:
  To comply with statutory and regulatory requirements.

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5. Disclosure of Your Information

We do not sell or trade your personal data. However, your information may be shared with:

• Trusted Third-Party Service Providers:
  Partners who support our business functions (such as IT support, hosting, analytics, and marketing services). They are contractually obligated to protect your data and use it only for the purposes we specify.

• Legal and Regulatory Authorities:
  Where required by law, regulation, or legal process in response to a valid request.

• Professional Advisors:
  Such as legal, financial, and business advisors who may need access to your data to provide services to us, subject to confidentiality agreements.

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6. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. This duration will depend on the nature of the data, the extent of the processing, and applicable legal, regulatory, or contractual obligations. Once your data is no longer needed, it will be securely deleted or anonymised.

 

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7. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

• Access:
  You have the right to request access to the personal data we hold about you.

• Rectification:
  You can request corrections to any inaccurate or incomplete information.

• Erasure:
  Also known as the “right to be forgotten,” you may ask for your data to be deleted unless we have a lawful reason to retain it.

• Restriction and Objection:
  You have the right to request restrictions on how we process your data or object to our processing on legitimate grounds.

• Data Portability:
  You can request a copy of your data in a commonly used and machine-readable format.

• Withdraw Consent:
  If your data is processed on the basis of consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

If you wish to exercise any of these rights, please contact us at the details provided in the "Contact Us" section below. Moreover, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

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8. Cookies and Tracking Technologies

Our website utilises cookies and similar tracking technologies to enhance your online experience by:

• Personalising content and ads

• Providing social media features

• Analysing website traffic and user trends

You can manage or disable cookies through your browser settings. For more detailed information, please refer to our [Cookie Policy].

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9. Data Security

We have implemented technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, or alteration. This includes secure data storage, encrypted communications where appropriate, and strict access controls.

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10. International Data Transfers

In providing our services, your data may be transferred to or accessed from countries outside the United Kingdom. In such cases, we ensure that similar protection is afforded to these data transfers by using legally binding agreements and ensuring adequate safeguards are in place.

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11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised date will be clearly indicated at the top of the policy. We encourage you to review this Policy regularly.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Data Protection Officer
Cyperion Solutions Ltd
Email: info@cyperion.co.uk
 

Alternatively, if you need further assistance concerning data protection issues, you may contact the Information Commissioner’s Office (ICO) directly.

 

This Privacy Policy is designed to help you understand how your data is used and your rights regarding your personal information. If you require any further clarification or need help tailoring this policy to your unique business processes, feel free to reach out.

Would you be interested in additional guidelines on how to align your website content with other compliance requirements (like a Cookie Policy or Terms of Use), or perhaps more insights into UK data protection best practices?