World-Class Remediation Solutions
Whilst Cyperion is trusted by clients to lead all types of change and transformation, our founders and senior associates have built a reputation for excellence in leading regulatory remediation programmes.
Our founders have over 2o years of experience leading PPI, MCOBs, ICOBs and unsecured lending remediation programmes, including applying forward-flow fixes and repapering exercises. This deep experience, combined with the expertise of our skilled associates, allows us to provide targeted and effective solutions that not only address immediate regulatory issues but also build a stronger, more resilient compliance framework for the future.
Remediation & Mass Claims Solutions
Flexible, Managed Remediation Services
Primary drivers for many remediation projects are regulatory change, historic breaches of regulation through technology mishaps, or operational issues. These issues need to be addressed and resolved as quickly as possible to avoid costly compensation and reputational damage to your organisation.
At Cyperion Solutions we have some of the UK's leading remediation experts, including project professionals who have delivered regulatory remediation solutions with multiple organisations, and compliance and regulatory experts who provide advice and guidance on all things remediation.
We provide:
Full end-to-end management of regulatory remediation: We take full ownership of the remediation programme, using our tried and tested methodologies to deliver quickly, with minimum customer impact.
Claims, complaints and DSAR request management: Using your systems, or one of our approved vendors.
Quality control and data analytics: Providing real-time updates relating to the programme and all remediation activities.
Resources: We can provide permanent and temporary resources to help fulfil remediation, including claims operatives, project resources and compliance specialists.
Rectification & Redress: We can rectify your existing client book through documentation re-papering and other solutions. We can make payments to customer electronically, by cheque, or by balance adjustment.
Improve Operational Procedures: Operational procedures and policies are fully documented, implemented and embedded, leaving a framework in place that your organisation can use to prevent future breaches.
Flexible services: We can provide full or partial services to support your remediation projects.
Components of Remediation
The core components of remediation is where Cyperion excels. We have solutions for most of the common components of remediation and we have pre-vetted vendors and Associates ready to start your programme.
Remediation Consultancy
We provide advice and guidance for regulatory remediation programmes. Our team of experts can guide you through the process of rectification and remediation, resource planning and ensuring compliance with regulations.
Software Solutions
Using our pre-vetted vendor solutions, or customer built claims handling software, we can handle all types of remediation. We can even integrate into your systems to avoid duplication of effort.
Customer Correspondence
We can handle all customer correspondence, through your existing provider, or through our pre-selected vendor. If you need additioinal capacity, we can provide this quickly and efficiently.
Track & Trace
Tracing gone away customers and other types of edge cases can be costly and time-consuming. We have solutions for track & trace and updating CRA information where required.
Collections & Recoveries
Accounts that have been, or are in collections & recoveries processes can be complex to remediate. We have solutions for accounts at any point within the product lifecycle.
Payment Solutions
Integrated payment solutions within our technology platform, or integration into your existing systems. We have solutions for making payments to all impacted customers.
Why Use Cyperion?
Cyperion has remediation at it's heart: It's what our founders have spent 25 years delivering for banks, building societies, car finance firms and mortgage lenders. We're not just project specialists, we have the compliance knowledge and expertise you require to ensure that your programme delivers its objectives.
We understand the pressures associated with remediation, especially where there is still on-going non-compliance which is costing money, or scrutiny from regulators to complete remediation as quickly as possible. We have lived and breathed remediation for a long time and we promise to deliver quickly, accurately, and as cost-efficiently as possible.
Our technology providers: We have used many different vendors for lots of different things in out many years of delivering remediation. We know who the best are, and we know which ones will be a good fit for your organisation. Our vendors are pre-vetted, meaning we can bring in their systems quickly, with minimum disruption. We have API solutions that can link directly to your existing systems, or we can build stand-alone systems to manage all remediation activities, it's entirely your decision.
Scalability: From Project specialists, to compliance experts, to call centre operatives, we have a team of people ready to start your programme. Whether you are remediating 500, or 500,000 customers, we have access to an enormous amount of talented and pre-vetted resources. Many of our Associates have worked with us before, and those that haven't have been through a rigorous vetting process. When we recruit, we want the best, so that we offer the best possible service to our clients.
